Customer Testimonials
I am so impressed with the service at Group 1 Ford of Rivertown. They have a top-notch group of professionals. They are always pleasant and willing to assist you in your automotive needs. They make recommendations on improved care for your vehicle, and never try to oversell something to a customer. Just plain honest and great service.
Effective and efficient service by professionals. They go the extra mile for the customer and explanations of any additional service needs is a part of their standard procedures. Also, a comfortable customer lounge with a coffee bar and water is provided free of charge for customers choosing to wait for their cars. I was pleased with the pricing for the additional services required.
Lacey Dawson, Service Advisor, was great and responsive. Used the Text, XTime, Online And Email with Links that were real time from Technician. Great Customer service and followed up on Warranty. We recommend to Retain and Promote Lacey to management at Rivertown Ford ahead of peers! Even followed up!
Great people and honest Wanda was excellent and did everything she said she would do and the price was right
Exceptional service experience from scheduling to pick-up. Great communication and documentation on inspection and recommended services. Fair pricing, nice lounge and friendly knowledgeable staff. I will continue to get all my services performed here.
Kaitlyn was great and helped me with everything that I needed, she was real great!
I rarely leave negative reviews, but my experience with Rivertown Ford has been extremely disappointing.
I purchased a 2022 BMW 430i Gran Coupe remotely from this dealership while living in Orlando, FL. Garrett, my salesperson, was outstanding throughout the sales process—professional, knowledgeable, and responsive. Unfortunately, my experience after the sale was very different.
The vehicle arrived with a defective passenger seat despite receiving an inspection report stating everything was functioning properly. Following the dealership’s instructions, I took the vehicle to BMW for diagnosis. After BMW explained the repair and spoke directly with the dealership, I was told Rivertown Ford ... Read More DealerRater - Jun 30, 2026
My 76-year-old father recently purchased a truck from this dealership, and our experience has been extremely disappointing.
Before purchasing the truck, we were told that the vehicle came with a **30-day/1,000-mile warranty**. We specifically relied on that representation when deciding to move forward with the purchase. The dealership also informed us that the truck needed a repair, which they said they would complete the following Monday. They provided my father with a loaner vehicle over the weekend and later told us the repair had been completed. Based on those assurances and the promised warranty, my father signed the paperwork.
... Read More DealerRater - Jun 30, 2026
Excellent service and attention to detail. They made me feel like family. The service agent Lacey and Antonio exhibited vast knowledge of their profession which put me at ease. Lacey was very courteous and genuine.
Service Advisor Cerstin was very polite and thorough in explaining what services and recalls my vehicle needed.
Friendly talk the deal the way I wanted and didnt pressure me and help me out figured some thing about vehicle. Thanks Eric and Frank
All good. Had The Works service on 2025 Bronco Sport. Service employee was very good.
Wow, what can I say but: talk about going the extra mile and committing to doing things right! My case is one that is far from the norm. Due to forces well outside of this Service Center's control, my vehicle was with them for over three months. The purchase of my vehicle through Carvana came with an extended warranty and ultimately needed a transmission. Please keep in mind that this was not a Ford product; instead, a third party program that ended up being a giant headache.
I made the decision, even knowing that my deductible would be larger, ... Read More DealerRater - Jun 29, 2026
Takes all day for an oil change. I recently left my truck there all day for a recall oil change and tire rotation. I only got the oil changed as they forgot to rotate the tires and my recall wasn’t handled either. I have purchased 5 cars here but there won’t be a sixth. Worst and slowest service I have ever seen.
Feels like family when you are here! Very knowledge and friendly people. Will bring my vehicles anytime.
Great service department. Why do you have a fifteen word minimum? This is utter nonsense.
Very friendly staff who waited on me immediately. I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience!
They were really friendly and helpful with the repairs I needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle.
Had a couple of recalls to get fixed and a claim that was under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixed in a couple of days.
Very professional and knowledgeable of their different areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process..
This rating is about the service department at Group 1 Rivertown Ford, I have not worked with the sales department of G1RTF
My visit to this dealership has always been good until this last visit. My service advisors in the past never had a problem coming to the waiting area and keeping me informed as to what was being done to my vehicle . My last advisor evidently did not feel the need or had a color problem.
Rivertown ford has sold myself and all of my family cars and trucks over the years. The ease of transaction and the overall experience has always been above and beyond my expectations. There is no hassle. There is no game. Connor Hart always gives it to me straight and I’m always treated like one of their own here. I will always choose rivertown ford for my service and new car needs.
We were truly blessed with the help we received from Rivertown ford sales,management,and service.we are repeat customers and again they didn’t disappoint. Thanks again we love you and this is a great place to purchase your your next vehicle
Awesome customer service, no wait time.I would recommend getting your car serviced here . Best prices in town. Fast service, and you can make appointments anytime
Received excellent customer service. The work was completed in a very timely manner. The service rep and the scheduler, Gracie did an amazing job.
We are on a three month trip northward when we suspected a differential issue with our Transit Coachmen. Even though they had lots of commercial sized vehicles waiting they put out our van in the bay immediately. Our service advisor Brittney and tech Zack were more than helpful. If we were going to have a problem I’m glad we landed at this dealership.
Very easy to schedule and great service. Good prices for an oil change, plus they kept everything super clean. 10/10!
If it wasn’t for Mr Davis at the ford store I would have bought somewhere else. Mr. Garrett Davis took my number and help me look for a vehicle like I was wanting and he did that and it helped me out a whole lot. Save me a lot of runaround looking for what I wanted. He found exactly what I wanted and that’s why I bought and next time I need to vehicle or anybody I know that needs a vehicle. He will be the one I sent them to.
The service rep did a great job of keeping me informed as to the progress of the service on my truxk
The dealership and staff had me in and out in my new truck in less than three hours. Eric crowell is without a doubt the best salesmen in the place. He was not over bearing, extremely helpful to narrow down the right vehicle that fit our family, and worked to ensure we had the best deal/price. Overall, this was the best dealership experience I have ever had. I hate car shopping and haggling prices. You will not find that at rivertown, they are up front on everything with no hidden agenda.
Great service department, won't try to pressure you into anything. They will let you know about recommended services.
Customer service was excellent, Brittany kept me in touch of what was going on i will recommend ford service.thank you fir the service? Thank you Brittany for your generosity.
Took my 2016 Shelby in this morning for an oil change and front end alignment. No complaints... Everything went smoothly and the complimentary cappuccino was off the hook! 😆
Everyone was very friendly. Although, I felt 2 1/2 hours for an oil change , with a set appointment time was a bit excessive.
Was a great experience shopping here. They took the time to help me find the right truck and I never felt pressured to buy.
I love working with the service team to keep my baby running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’s appreciated. Great team and love the changes that have taken place.
Outstanding service! Very attentive from the moment I arrived to the moment I left. Will come back
Every time I have an issue with either my A2016 or 2019 Ford Edge they handlexit very professionally
Great Service, Service Advisor 👍, great job on service 6 Years and counting... Knowledgeable and integrity
Customer service was Superlative...I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch.
I brought my truck to the dealership with no start. Picked up my truck in the A.C not working now this dealership suck.
The folks at Rivertown Ford are friendly ,caring and prompt. I was so impressed with the fair price for my service. I recommend dealing with Rivertown
Kaitlyn was awesome! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!!
Rivertown is just ok. My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that was covered under warranty, and Rivertown kept it for seven weeks! That's unacceptable. On this job, a safety recall, the corresespondence from Ford said a "remedy" is available. When I called to schedule the appointment, the service writer assured me this one be done in one day. Well, it turned out there's a convoluted testing process Ford requires, and they didn't have the part ... Read More DealerRater - May 9, 2026
Nice workers very courteous. They answered all my questions completed the job on time. Thank you.
I only write fir Mr.Tom Ford dealer adviser . He is superb in his professional knowledge ment, extremly kindness, and very well étiquettes. I am with my Adviser for many years now. Mr.Tom Adviser never disappoint me. Best and and last as a female customer I got very well educated about the vehicle. Thanks so much Mr.Tom McQueen Columbus GA Rivertown
Rivertown Ford has been great. The service has been excellent, keep up the great work 👍
Tom, our service advisor was very attentive to our questions about our Ford Explorer. Everything was explained to us and all the questions were answered.
Detailed breakdown bumper to bumper. One on one customer service. Quality feedback via text and web services.
Pleased with service and timely manner. Attendant was courteous and answered all my concerns and questions.
Tim McCain was great to work with… service was prompt and everything was explained clearly.
The sales department is excellent, but the service department is just average, service could have been quicker and my engine could have been left cleaner.
Im a return buyer and sales and finance are always great friendly and good out of their way to ensure customer happines
Great service always thorough explains issues if they arise during service inspection and allows you the chance to make a decision.
Great service! Very nice team members. Knew exactly what my vehicle needed and great prices
Service was timely. Service advisor was great and kept me informed from beginning to completion.
The people are friendly and they know the car you need and will try to find one that fit you. The communication was very clear and the financing process was very transparent.
Very courteous and professional. Lacey is always knowledgeable and prioritizes customer and provides sound recommendations.
From the time I pulled up, the assistant took care of everything!! Service was done in no time at all. Professional help all the way around.
Really took care of f150 found the problem and fixed it. Kept me informed through the process. I am really pleased
Service wasn't great .Service advisor was outstanding very knowledgeable and what she expected ee
It's always clean and well organized. They provide a very comfortable waiting environment equipped with amenities to make the wait not so tedius.
The people checking the car in and then taking the payment need to explain what maintenance was done.
They need to go over upfront exactly what will be done with your car, what is included in the price, what maintenance your car may need soon, etc.
I went over the printout that was given to me and was left on my own to try to decipher everything that was done.
Even when I go to grease xxxxxx or any other oil change place they always go over everything that they did and what kind of shape the car is in, ... Read More DealerRater - Apr 15, 2026
Service department is always friendly and awesome. Tom McCain is the best!! Thanks for the help and the honesty, it means a lot.
Great friendly service. I was impressed as this was my first visit. Thank you very much.
All of the work performed in a timely manner was ready on time! I have never been disappointed with the service on my 2025 Bronco.
The process of scheduling, drop off and performing the work was seamless on this visit. The primary desired tires were not available and had a three day wait time which required me to buy a more expensive tire that was available.
The customer representative was professional the whole time and let me know about updates on my truck including additional services through text message which made it convenient for to easily be in control of any additional services.
Robbie was very courteous and helpful, The service department did a great job servicing my F250. It was complete in less than 2 hours.
This is one of the best dealerships that I ever dealt with. True professionals, from the door to the door
Mr. Robbie Andujar& Ms. Jennifer McVay was absolutely wonderful, they gave us the most caring awesome customer service in our distressed time. Much Appreciated.
Rob took care of me and truck exceptionally well. He got all my fixed of which there were 3.
Lacey was great, professional and very informative ! Will definitely be returning! Service was done prom
The service advisor was very helpful and knowledgeable. I think her name was Brittany. Kudos
The service was affordable and great! The staff were very knowledgeable, friendly and helpful. I will be bringing my car back for more repairs in the future.
Great customer service and respectful service on top service nice atmosphere will be back for the great service.
Awesome service!! And it was quick too! My advisory was very nice to me ! Clean environment
Just had my F-150 serviced. Made an appointment and the work was performed quickly and efficiently as always.
I went in for the prize. And ended up buying a truck great service! Will Ebert
Lacey was super helpful and considerate of my time. She made sure to take care of all my concerns
Little pricey, very good service work was done timely. Service desk personnel was also great.
Brittany was excellent she addressed my concerns and offered sunbit when the issues with my car were noticed upon further inspection specifically the turbo charger. Brittany was off and in training the other reps I spoke with were all knowledgeable and very polite. I have been a loyal Ford customer since 1997 at Bob Gillingham Ford in Ohio until I moved to Alabama in 2021 and I bought my Ecosport after my lease ended. I bought my 2019 Ecosport from Opelika Ford dealer but chose Rivertown as my grandson heard good things about Rivertown and Opelika I was unable to get through to ... Read More DealerRater - Mar 23, 2026
Wow,What an amazing dealership! My car salesman DANIEL NEWSOME did a great JOB in finding the best vehicle for me.
Service was completed in a timely manner. Staff was very friendly. I had no issues with service or staff.
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!
It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well
Lacey was wonderful to work with yesterday. She went above and beyond making sure that my car was given the best service. She was also so kind and helpful.
Tom was my service advisor and he was very nice and helpful he keep me updated on the progress of my car.
Check in was courteous and smooth. And the wait was not long., about a couple of hours which allowed me to do some work online with my phone.
My sale rep Terry was great. He walked me through all the steps making sure I under at every point. The staff at Group 1 Ford of Rivertown are top notch. Thank you for such a great buying experience and the next time my family or I need another vehicle we will be coming back to see Terry.
Very organized and responsive. Got my purge valve fixed in a quick manner. My car was recalled and they fixed it with no extra charge. Efficient communication.
I am very pleased with my experience at Rivertown. Jordon did a great job with the purchase. I came in from Nashville to buy my F250. I would whole heartedly recommend Rivertown
I love this dealership. Everyone is so nice,professional, and helpful. Tom assisted me when I received maintenance on my car and he was amazing.
Professional, courteous, and efficient service. What more could you ask for? Thank you for your professionalism.
Service manager met me at the car and verified what I wanted. He checked for any recalls. Very professional.
Very Good prefect Services Department are hard work great I love ford # 1 ‘s d
I am very pleased with my experience with Group 1 Ford of Rivertown from the first phone call to the transfer of my property from the trade-in vehicle to the new, was totally spectacular and refreshing. I am so thankful for the attention “Wanda Morris” rendered with assistance and care she displayed through out my entire time at the dealership. Wanda is truly a valuable staff member. Thank you, Henry collins
Zachary was very helpful with my daughter's first oil change in her new car.
