Customer Testimonials
Very professional and forthcoming. Worked with me the whole step of the way and got me the deal I wanted.
Jlyn Carson is the best. He made sure my husband was satisfied with his purchase. He was very knowledgeable about the truck. He took his time schooling and asking my husband if he had any questions concerning the vehicle and were very patient with my husband making decisions on his purchase
Service was quick and seamless. Did exactly as asked and didn’t try to force and unwanted services
Needs to close the dealership altogether got a recording that plays over and over when you call you never talk to anyone
Great service department! Tom was great. Service completed when I was told it would be.
15 minutes standing at the service desk. Three associates continually came in past me, always head down. Not a good morning, hello, one moment or can I help you in sight. I had to say "Hello! I have a 7:45 appointment. Is this the right place?" Still no greeting. She just pointed and advised to pull my truck into the bay but only if I had an appointment. 🤷🏾♀️ .Just so happen, that girl was the one to check me in. ZERO empathy or rapport building skills. The saving grace of this visit was the nature gentleman who checked us out. ... Read More DealerRater - Aug 13, 2026
Dropped vehicle off for service. Communication was great. Service was completed in a timely manner.
Caitlyn was awesome she went above and beyond on service. I would highly recommend her being recognized for customer service.
Mrs. Lacey is an awesome customer service provider great with customers love her go get it attitude. Great to see.
Service Dept. Needs to get better. Tookmy truck in for a scheduled repair that should have raken 1 day but wound up taking 4.
Ryan is an outstanding service member. Make everything from start to finish as a caring family member
Every one was really nice and Helpful. The staff is all nice to me and I love that !
Brian was amazing he greeted with a smile and he kept me updated during process.
Lacey Dawson provided excellent customer service definitely a 10/10 🙃 definitely appreciate her fasten 100
Great to work with! They made the whole process easy. Would definitely go back in the future and recommend to others. Prices were competitive with other dealers.
It took 4 hours instead of the 3 hours I was told. Then I went to inquire about my car, the girl at the counter looked it up and said, "they're replacing the fuel injectors now" I Asked her, isn't that my car parked outside in the lot ? I knew it was. I don't know how long they had been done with. I'm guessing an hour
My truck was finished earlier than expected. Thank you Rivertown Ford Service Department for your effort.
I had a great experience bringing my F-150 in for maintenance. Kaitlyn was especially helpful and kept me updated in person throughout the entire process. She broke down each step of the recommended services, confirmed what I did and didn’t want done, and took the time to answer all of my questions in detail. I came in with quite a few specific questions about the maintenance and really appreciated that I never felt rushed or pressured.
The online service portal was also very easy to use. I could clearly review the recommended services and approve or decline each item ... Read More DealerRater - Jul 28, 2026
Great work! I always appreciate the friendly customer service whenever I bring my vehicle in.
I have been here several times, this was the third time this year. This visit customer service was lacking; ignored when walking in, lack luster interaction, drivers seat was laid back (why?), and steering wheel was returned disgustingly dirty.
Greetings was great, shop was clean, explained everything that was going to happen and waiting area was clean. After the technician finished they explained what he did and found with my vehicle. Great customer service.
Robbie was very helpful and kept me up-to-date with all vehicle repairs. Thankful for excellent customer service.!
A good place to shop if you are looking for good service for your vehicle
I brought my 2025 Ford Mustang Mach-E in for a frustrating issue: the onboard WiFi and Ford charging station map locator weren't working, and the vehicle's location tracker was showing my car in Roberta, GA, when it was actually sitting in Columbus, GA. Needless to say, I was eager to get this sorted out.
Customer Service: Simply outstanding. Hunter, Cerstin, and Kaitlyn went above and beyond throughout the entire process. Hunter in particular deserves special recognition — he took the initiative to pull up EV readings from his own vehicle and compare them side-by-side with mine, which revealed that my ... Read More Google - Jul 16, 2026
Easy to schedule service, staff friendly and helpful, efficient service and good communication. Have been satisfied every time.
Excellent and friendly service. Guided me through the long process of a warranty claim. Very helpful
Lacey thanks again for all you do. My service went great like always. Thank you for the communication and quick response 🤗
Always great customer service. Brittany was the one that checked me in. Staff was helpful and friendly.
I am so impressed with the service at Group 1 Ford of Rivertown. They have a top-notch group of professionals. They are always pleasant and willing to assist you in your automotive needs. They make recommendations on improved care for your vehicle, and never try to oversell something to a customer. Just plain honest and great service.
Effective and efficient service by professionals. They go the extra mile for the customer and explanations of any additional service needs is a part of their standard procedures. Also, a comfortable customer lounge with a coffee bar and water is provided free of charge for customers choosing to wait for their cars. I was pleased with the pricing for the additional services required.
Lacey Dawson, Service Advisor, was great and responsive. Used the Text, XTime, Online And Email with Links that were real time from Technician. Great Customer service and followed up on Warranty. We recommend to Retain and Promote Lacey to management at Rivertown Ford ahead of peers! Even followed up!
Great people and honest Wanda was excellent and did everything she said she would do and the price was right
Exceptional service experience from scheduling to pick-up. Great communication and documentation on inspection and recommended services. Fair pricing, nice lounge and friendly knowledgeable staff. I will continue to get all my services performed here.
I rarely leave negative reviews, but my experience with Rivertown Ford has been extremely disappointing.
I purchased a 2022 BMW 430i Gran Coupe remotely from this dealership while living in Orlando, FL. Garrett, my salesperson, was outstanding throughout the sales process—professional, knowledgeable, and responsive. Unfortunately, my experience after the sale was very different.
The vehicle arrived with a defective passenger seat despite receiving an inspection report stating everything was functioning properly. Following the dealership’s instructions, I took the vehicle to BMW for diagnosis. After BMW explained the repair and spoke directly with the dealership, I was told Rivertown Ford ... Read More DealerRater - Jun 30, 2026
My 76-year-old father recently purchased a truck from this dealership, and our experience has been extremely disappointing.
Before purchasing the truck, we were told that the vehicle came with a **30-day/1,000-mile warranty**. We specifically relied on that representation when deciding to move forward with the purchase. The dealership also informed us that the truck needed a repair, which they said they would complete the following Monday. They provided my father with a loaner vehicle over the weekend and later told us the repair had been completed. Based on those assurances and the promised warranty, my father signed the paperwork.
... Read More DealerRater - Jun 30, 2026
Excellent service and attention to detail. They made me feel like family. The service agent Lacey and Antonio exhibited vast knowledge of their profession which put me at ease. Lacey was very courteous and genuine.
Service Advisor Cerstin was very polite and thorough in explaining what services and recalls my vehicle needed.
Friendly talk the deal the way I wanted and didnt pressure me and help me out figured some thing about vehicle. Thanks Eric and Frank
All good. Had The Works service on 2025 Bronco Sport. Service employee was very good.
Wow, what can I say but: talk about going the extra mile and committing to doing things right! My case is one that is far from the norm. Due to forces well outside of this Service Center's control, my vehicle was with them for over three months. The purchase of my vehicle through Carvana came with an extended warranty and ultimately needed a transmission. Please keep in mind that this was not a Ford product; instead, a third party program that ended up being a giant headache.
I made the decision, even knowing that my deductible would be larger, ... Read More DealerRater - Jun 29, 2026
Takes all day for an oil change. I recently left my truck there all day for a recall oil change and tire rotation. I only got the oil changed as they forgot to rotate the tires and my recall wasn’t handled either. I have purchased 5 cars here but there won’t be a sixth. Worst and slowest service I have ever seen.
Great service department. Why do you have a fifteen word minimum? This is utter nonsense.
Very friendly staff who waited on me immediately. I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience!
They were really friendly and helpful with the repairs I needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle.
Had a couple of recalls to get fixed and a claim that was under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixed in a couple of days.
Very professional and knowledgeable of their different areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process..
This rating is about the service department at Group 1 Rivertown Ford, I have not worked with the sales department of G1RTF
My visit to this dealership has always been good until this last visit. My service advisors in the past never had a problem coming to the waiting area and keeping me informed as to what was being done to my vehicle . My last advisor evidently did not feel the need or had a color problem.
Rivertown ford has sold myself and all of my family cars and trucks over the years. The ease of transaction and the overall experience has always been above and beyond my expectations. There is no hassle. There is no game. Connor Hart always gives it to me straight and I’m always treated like one of their own here. I will always choose rivertown ford for my service and new car needs.
We were truly blessed with the help we received from Rivertown ford sales,management,and service.we are repeat customers and again they didn’t disappoint. Thanks again we love you and this is a great place to purchase your your next vehicle
Awesome customer service, no wait time.I would recommend getting your car serviced here . Best prices in town. Fast service, and you can make appointments anytime
Received excellent customer service. The work was completed in a very timely manner. The service rep and the scheduler, Gracie did an amazing job.
We are on a three month trip northward when we suspected a differential issue with our Transit Coachmen. Even though they had lots of commercial sized vehicles waiting they put out our van in the bay immediately. Our service advisor Brittney and tech Zack were more than helpful. If we were going to have a problem I’m glad we landed at this dealership.
Very easy to schedule and great service. Good prices for an oil change, plus they kept everything super clean. 10/10!
If it wasn’t for Mr Davis at the ford store I would have bought somewhere else. Mr. Garrett Davis took my number and help me look for a vehicle like I was wanting and he did that and it helped me out a whole lot. Save me a lot of runaround looking for what I wanted. He found exactly what I wanted and that’s why I bought and next time I need to vehicle or anybody I know that needs a vehicle. He will be the one I sent them to.
The service rep did a great job of keeping me informed as to the progress of the service on my truxk
The dealership and staff had me in and out in my new truck in less than three hours. Eric crowell is without a doubt the best salesmen in the place. He was not over bearing, extremely helpful to narrow down the right vehicle that fit our family, and worked to ensure we had the best deal/price. Overall, this was the best dealership experience I have ever had. I hate car shopping and haggling prices. You will not find that at rivertown, they are up front on everything with no hidden agenda.
Great service department, won't try to pressure you into anything. They will let you know about recommended services.
Customer service was excellent, Brittany kept me in touch of what was going on i will recommend ford service.thank you fir the service? Thank you Brittany for your generosity.
Took my 2016 Shelby in this morning for an oil change and front end alignment. No complaints... Everything went smoothly and the complimentary cappuccino was off the hook! 😆
Everyone was very friendly. Although, I felt 2 1/2 hours for an oil change , with a set appointment time was a bit excessive.
Was a great experience shopping here. They took the time to help me find the right truck and I never felt pressured to buy.
I love working with the service team to keep my baby running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’s appreciated. Great team and love the changes that have taken place.
Outstanding service! Very attentive from the moment I arrived to the moment I left. Will come back
Every time I have an issue with either my A2016 or 2019 Ford Edge they handlexit very professionally
Great Service, Service Advisor 👍, great job on service 6 Years and counting... Knowledgeable and integrity
Customer service was Superlative...I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch.
I brought my truck to the dealership with no start. Picked up my truck in the A.C not working now this dealership suck.
The folks at Rivertown Ford are friendly ,caring and prompt. I was so impressed with the fair price for my service. I recommend dealing with Rivertown
Kaitlyn was awesome! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!!
Rivertown is just ok. My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that was covered under warranty, and Rivertown kept it for seven weeks! That's unacceptable. On this job, a safety recall, the corresespondence from Ford said a "remedy" is available. When I called to schedule the appointment, the service writer assured me this one be done in one day. Well, it turned out there's a convoluted testing process Ford requires, and they didn't have the part ... Read More DealerRater - May 9, 2026
Nice workers very courteous. They answered all my questions completed the job on time. Thank you.
I only write fir Mr.Tom Ford dealer adviser . He is superb in his professional knowledge ment, extremly kindness, and very well étiquettes. I am with my Adviser for many years now. Mr.Tom Adviser never disappoint me. Best and and last as a female customer I got very well educated about the vehicle. Thanks so much Mr.Tom McQueen Columbus GA Rivertown
Rivertown Ford has been great. The service has been excellent, keep up the great work 👍
Tom, our service advisor was very attentive to our questions about our Ford Explorer. Everything was explained to us and all the questions were answered.
Detailed breakdown bumper to bumper. One on one customer service. Quality feedback via text and web services.
Pleased with service and timely manner. Attendant was courteous and answered all my concerns and questions.
Tim McCain was great to work with… service was prompt and everything was explained clearly.
The sales department is excellent, but the service department is just average, service could have been quicker and my engine could have been left cleaner.
Im a return buyer and sales and finance are always great friendly and good out of their way to ensure customer happines
Great service always thorough explains issues if they arise during service inspection and allows you the chance to make a decision.
Great service! Very nice team members. Knew exactly what my vehicle needed and great prices
Service was timely. Service advisor was great and kept me informed from beginning to completion.
The people are friendly and they know the car you need and will try to find one that fit you. The communication was very clear and the financing process was very transparent.
Very courteous and professional. Lacey is always knowledgeable and prioritizes customer and provides sound recommendations.
From the time I pulled up, the assistant took care of everything!! Service was done in no time at all. Professional help all the way around.
Really took care of f150 found the problem and fixed it. Kept me informed through the process. I am really pleased
Service wasn't great .Service advisor was outstanding very knowledgeable and what she expected ee
It's always clean and well organized. They provide a very comfortable waiting environment equipped with amenities to make the wait not so tedius.
The people checking the car in and then taking the payment need to explain what maintenance was done.
They need to go over upfront exactly what will be done with your car, what is included in the price, what maintenance your car may need soon, etc.
I went over the printout that was given to me and was left on my own to try to decipher everything that was done.
Even when I go to grease xxxxxx or any other oil change place they always go over everything that they did and what kind of shape the car is in, ... Read More DealerRater - Apr 15, 2026
Service department is always friendly and awesome. Tom McCain is the best!! Thanks for the help and the honesty, it means a lot.
Great friendly service. I was impressed as this was my first visit. Thank you very much.
All of the work performed in a timely manner was ready on time! I have never been disappointed with the service on my 2025 Bronco.
The process of scheduling, drop off and performing the work was seamless on this visit. The primary desired tires were not available and had a three day wait time which required me to buy a more expensive tire that was available.
The customer representative was professional the whole time and let me know about updates on my truck including additional services through text message which made it convenient for to easily be in control of any additional services.
Robbie was very courteous and helpful, The service department did a great job servicing my F250. It was complete in less than 2 hours.
This is one of the best dealerships that I ever dealt with. True professionals, from the door to the door
Mr. Robbie Andujar& Ms. Jennifer McVay was absolutely wonderful, they gave us the most caring awesome customer service in our distressed time. Much Appreciated.
Rob took care of me and truck exceptionally well. He got all my fixed of which there were 3.
Lacey was great, professional and very informative ! Will definitely be returning! Service was done prom
