Customer Testimonials
Got my engine replaced here. Kaitlyn was incredibly helpful and professional the entire time my truck was being serviced, giving me updates whenever necessary and making the experience as easy as possible. Very trustworthy and I felt like she had my best interest the whole time.
I was very pleased with my experience at Group 1 Ford of Rivertown! They had everything prepared when I got there! It was a very seamless and easy experience!
On Wednesday September 9 2026 I Made A Appointment To Service My Mustang For A Oil Change The Customer Service Was Very Professional And Outstanding
Very clean and understanding my issue. Professional employees with genuine concerns of mine. Would recommend to anyone.
Very timely repairs and great customer service from the advisor!! Recommend for all your vehicle needs!
Great experience. Robbie was the best. Greatly appreciate him, his communication, and awareness of our company’s time.
Customer service is awesome Lacey is a great employee who take care of her customers like if they were family. Great attitude lovely smile. Yes don't forget about Tom awesome individual. Team keep up the great and awesome job.
Everything went fine. On the way home the check windshield fluid warning light came on. I purchased fluid but have not noticed the light again.
Great personal service. Only down side is every time I’ve been for service it takes an hour and a half at least.
Thank you, Brittany. The communication was awesome. My time there was great. I always feel important when I come to this dealership for service.
Service representative Mackenzie is very courteous and professional. She keeps you aware of what is going on with your vehicle.
Good overall experience, quick hassle free service and good customer care. Worth coming back again.
Honestly, I purchased my vehicle from Ford and it was a great experience! I have only had 1 major issue since the purchase but they have always been hands on and got me in and out as soon as they could. Lacey has always been a peach! Love working with her. This time I had Brittany. Kept me up to date, and was also informative and hands on. I see us staying with Ford for as long as we can!
Tom helped me schedule an appointment later on in the day so I wouldn’t have to wait for long because they were super busy. Brian helped me so much when I came in for my oil change and tire rotation. I really enjoyed my experience on Thursday. Brian also kept me updated and answered the questions that I had. I would recommend to all my family and friends!
Absolutely awesome dealership with a stellar service department and the whole sales experience was amazing.
When they got the car no one knew what was wrong. They diagnosed the problem, repaired it and got it back to me in about 36 hours. Very professional and very reasonably priced
Have always had a great experience in both the service and sales departments. The team is always very professional and courteous.
Great experience purchasing my new vehicle! The Ford dealership staff was friendly, helpful, professional, and efficient
Daniel my sales agent was very easy to work with. He was not pushy and let me look at several trucks.
All of the associates were nice and polite to me. Robbie was the best!! The waiting room and the bathrooms we comfortable and clean
The serice was awesome. All of the assiciates were nice and very helpful!! Robbie was the best
Excellent customer service and very reliable repairs. I trust them with my repairs on my truck.
My customer service rep.took very good care of me. This person is quality representative of your company.I will love to do business with this Company in the future for maintenance and service.
Robbie was a great helper he has good customer service and he kept me updated
From the moment I drove up for my scheduled service, Tom was there to greet me and walk me through the process. He and the team did an amazing job keeping me informed, and my wait time was shorter than expected!
Always great customer service. They have my car done on time. They are always so very nice.
I purchased a 2027 Ford expedition from a dealership in Albany Georgia. When the car had less than 1000 miles on it, the car started having issues. Cutting off at red lights, stop signs, and eventually would not start at all. Rivertown Ford was very professional and helpful in coordinating what was needed. Rivertown Ford used their resources to escalate where needed and did not delay the process at all when finally receiving the part from Ford. I am extremely thankful for this team being so willing to help with this warranty issue on my brand new car. Everyone was friendly and ... Read More Google - Sep 4, 2026
Dealership had a very good selection of vehicles and at a good price. Salesman Mr Assad took good care of me was really pleased with my experience.
I had made an appointment for a certain day and time and when I got there they told me that they wouldn’t be able to get to my vehicle until the next day sometime. And when I told them that I had an appointment he told me that I was talking.
to someone in Texas and that the time that they give you is to just get you in the door,which I think is a stupid setup. So I left my vehicle there overnight thinking that they would get to it first thing in the morning,seeing that ... Read More DealerRater - Sep 3, 2026
Good communication , polite, very good job. I will go back. #1 ,fast service and reasonable $$
Jimmy helped me out a lot. I appreciate his time and patience. He got me a great deal on the truck I wanted
It was easy to look for my next car online and then to make an appointment to see the car. The salesman was great, and we were very pleased with the deal we received.
Very professional and forthcoming. Worked with me the whole step of the way and got me the deal I wanted.
Jlyn Carson is the best. He made sure my husband was satisfied with his purchase. He was very knowledgeable about the truck. He took his time schooling and asking my husband if he had any questions concerning the vehicle and were very patient with my husband making decisions on his purchase
Service was quick and seamless. Did exactly as asked and didn’t try to force and unwanted services
Needs to close the dealership altogether got a recording that plays over and over when you call you never talk to anyone
Great service department! Tom was great. Service completed when I was told it would be.
15 minutes standing at the service desk. Three associates continually came in past me, always head down. Not a good morning, hello, one moment or can I help you in sight. I had to say "Hello! I have a 7:45 appointment. Is this the right place?" Still no greeting. She just pointed and advised to pull my truck into the bay but only if I had an appointment. 🤷🏾♀️ .Just so happen, that girl was the one to check me in. ZERO empathy or rapport building skills. The saving grace of this visit was the nature gentleman who checked us out. ... Read More DealerRater - Aug 13, 2026
Dropped vehicle off for service. Communication was great. Service was completed in a timely manner.
Caitlyn was awesome she went above and beyond on service. I would highly recommend her being recognized for customer service.
Mrs. Lacey is an awesome customer service provider great with customers love her go get it attitude. Great to see.
Service Dept. Needs to get better. Tookmy truck in for a scheduled repair that should have raken 1 day but wound up taking 4.
Ryan is an outstanding service member. Make everything from start to finish as a caring family member
Every one was really nice and Helpful. The staff is all nice to me and I love that !
Brian was amazing he greeted with a smile and he kept me updated during process.
Lacey Dawson provided excellent customer service definitely a 10/10 🙃 definitely appreciate her fasten 100
Great to work with! They made the whole process easy. Would definitely go back in the future and recommend to others. Prices were competitive with other dealers.
It took 4 hours instead of the 3 hours I was told. Then I went to inquire about my car, the girl at the counter looked it up and said, "they're replacing the fuel injectors now" I Asked her, isn't that my car parked outside in the lot ? I knew it was. I don't know how long they had been done with. I'm guessing an hour
My truck was finished earlier than expected. Thank you Rivertown Ford Service Department for your effort.
I had a great experience bringing my F-150 in for maintenance. Kaitlyn was especially helpful and kept me updated in person throughout the entire process. She broke down each step of the recommended services, confirmed what I did and didn’t want done, and took the time to answer all of my questions in detail. I came in with quite a few specific questions about the maintenance and really appreciated that I never felt rushed or pressured.
The online service portal was also very easy to use. I could clearly review the recommended services and approve or decline each item ... Read More DealerRater - Jul 28, 2026
Great work! I always appreciate the friendly customer service whenever I bring my vehicle in.
I have been here several times, this was the third time this year. This visit customer service was lacking; ignored when walking in, lack luster interaction, drivers seat was laid back (why?), and steering wheel was returned disgustingly dirty.
Greetings was great, shop was clean, explained everything that was going to happen and waiting area was clean. After the technician finished they explained what he did and found with my vehicle. Great customer service.
Robbie was very helpful and kept me up-to-date with all vehicle repairs. Thankful for excellent customer service.!
A good place to shop if you are looking for good service for your vehicle
I brought my 2025 Ford Mustang Mach-E in for a frustrating issue: the onboard WiFi and Ford charging station map locator weren't working, and the vehicle's location tracker was showing my car in Roberta, GA, when it was actually sitting in Columbus, GA. Needless to say, I was eager to get this sorted out.
Customer Service: Simply outstanding. Hunter, Cerstin, and Kaitlyn went above and beyond throughout the entire process. Hunter in particular deserves special recognition — he took the initiative to pull up EV readings from his own vehicle and compare them side-by-side with mine, which revealed that my ... Read More Google - Jul 16, 2026
Easy to schedule service, staff friendly and helpful, efficient service and good communication. Have been satisfied every time.
Excellent and friendly service. Guided me through the long process of a warranty claim. Very helpful
Lacey thanks again for all you do. My service went great like always. Thank you for the communication and quick response 🤗
Always great customer service. Brittany was the one that checked me in. Staff was helpful and friendly.
I am so impressed with the service at Group 1 Ford of Rivertown. They have a top-notch group of professionals. They are always pleasant and willing to assist you in your automotive needs. They make recommendations on improved care for your vehicle, and never try to oversell something to a customer. Just plain honest and great service.
Effective and efficient service by professionals. They go the extra mile for the customer and explanations of any additional service needs is a part of their standard procedures. Also, a comfortable customer lounge with a coffee bar and water is provided free of charge for customers choosing to wait for their cars. I was pleased with the pricing for the additional services required.
Lacey Dawson, Service Advisor, was great and responsive. Used the Text, XTime, Online And Email with Links that were real time from Technician. Great Customer service and followed up on Warranty. We recommend to Retain and Promote Lacey to management at Rivertown Ford ahead of peers! Even followed up!
Great people and honest Wanda was excellent and did everything she said she would do and the price was right
Exceptional service experience from scheduling to pick-up. Great communication and documentation on inspection and recommended services. Fair pricing, nice lounge and friendly knowledgeable staff. I will continue to get all my services performed here.
I rarely leave negative reviews, but my experience with Rivertown Ford has been extremely disappointing.
I purchased a 2022 BMW 430i Gran Coupe remotely from this dealership while living in Orlando, FL. Garrett, my salesperson, was outstanding throughout the sales process—professional, knowledgeable, and responsive. Unfortunately, my experience after the sale was very different.
The vehicle arrived with a defective passenger seat despite receiving an inspection report stating everything was functioning properly. Following the dealership’s instructions, I took the vehicle to BMW for diagnosis. After BMW explained the repair and spoke directly with the dealership, I was told Rivertown Ford ... Read More DealerRater - Jun 30, 2026
My 76-year-old father recently purchased a truck from this dealership, and our experience has been extremely disappointing.
Before purchasing the truck, we were told that the vehicle came with a **30-day/1,000-mile warranty**. We specifically relied on that representation when deciding to move forward with the purchase. The dealership also informed us that the truck needed a repair, which they said they would complete the following Monday. They provided my father with a loaner vehicle over the weekend and later told us the repair had been completed. Based on those assurances and the promised warranty, my father signed the paperwork.
... Read More DealerRater - Jun 30, 2026
Excellent service and attention to detail. They made me feel like family. The service agent Lacey and Antonio exhibited vast knowledge of their profession which put me at ease. Lacey was very courteous and genuine.
Service Advisor Cerstin was very polite and thorough in explaining what services and recalls my vehicle needed.
Friendly talk the deal the way I wanted and didnt pressure me and help me out figured some thing about vehicle. Thanks Eric and Frank
All good. Had The Works service on 2025 Bronco Sport. Service employee was very good.
Wow, what can I say but: talk about going the extra mile and committing to doing things right! My case is one that is far from the norm. Due to forces well outside of this Service Center's control, my vehicle was with them for over three months. The purchase of my vehicle through Carvana came with an extended warranty and ultimately needed a transmission. Please keep in mind that this was not a Ford product; instead, a third party program that ended up being a giant headache.
I made the decision, even knowing that my deductible would be larger, ... Read More DealerRater - Jun 29, 2026
Takes all day for an oil change. I recently left my truck there all day for a recall oil change and tire rotation. I only got the oil changed as they forgot to rotate the tires and my recall wasn’t handled either. I have purchased 5 cars here but there won’t be a sixth. Worst and slowest service I have ever seen.
Great service department. Why do you have a fifteen word minimum? This is utter nonsense.
Very friendly staff who waited on me immediately. I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience!
They were really friendly and helpful with the repairs I needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle.
Had a couple of recalls to get fixed and a claim that was under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixed in a couple of days.
Very professional and knowledgeable of their different areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process..
This rating is about the service department at Group 1 Rivertown Ford, I have not worked with the sales department of G1RTF
My visit to this dealership has always been good until this last visit. My service advisors in the past never had a problem coming to the waiting area and keeping me informed as to what was being done to my vehicle . My last advisor evidently did not feel the need or had a color problem.
Rivertown ford has sold myself and all of my family cars and trucks over the years. The ease of transaction and the overall experience has always been above and beyond my expectations. There is no hassle. There is no game. Connor Hart always gives it to me straight and I’m always treated like one of their own here. I will always choose rivertown ford for my service and new car needs.
We were truly blessed with the help we received from Rivertown ford sales,management,and service.we are repeat customers and again they didn’t disappoint. Thanks again we love you and this is a great place to purchase your your next vehicle
Awesome customer service, no wait time.I would recommend getting your car serviced here . Best prices in town. Fast service, and you can make appointments anytime
Received excellent customer service. The work was completed in a very timely manner. The service rep and the scheduler, Gracie did an amazing job.
We are on a three month trip northward when we suspected a differential issue with our Transit Coachmen. Even though they had lots of commercial sized vehicles waiting they put out our van in the bay immediately. Our service advisor Brittney and tech Zack were more than helpful. If we were going to have a problem I’m glad we landed at this dealership.
Very easy to schedule and great service. Good prices for an oil change, plus they kept everything super clean. 10/10!
If it wasn’t for Mr Davis at the ford store I would have bought somewhere else. Mr. Garrett Davis took my number and help me look for a vehicle like I was wanting and he did that and it helped me out a whole lot. Save me a lot of runaround looking for what I wanted. He found exactly what I wanted and that’s why I bought and next time I need to vehicle or anybody I know that needs a vehicle. He will be the one I sent them to.
The service rep did a great job of keeping me informed as to the progress of the service on my truxk
The dealership and staff had me in and out in my new truck in less than three hours. Eric crowell is without a doubt the best salesmen in the place. He was not over bearing, extremely helpful to narrow down the right vehicle that fit our family, and worked to ensure we had the best deal/price. Overall, this was the best dealership experience I have ever had. I hate car shopping and haggling prices. You will not find that at rivertown, they are up front on everything with no hidden agenda.
Great service department, won't try to pressure you into anything. They will let you know about recommended services.
Customer service was excellent, Brittany kept me in touch of what was going on i will recommend ford service.thank you fir the service? Thank you Brittany for your generosity.
Took my 2016 Shelby in this morning for an oil change and front end alignment. No complaints... Everything went smoothly and the complimentary cappuccino was off the hook! 😆
Everyone was very friendly. Although, I felt 2 1/2 hours for an oil change , with a set appointment time was a bit excessive.
Was a great experience shopping here. They took the time to help me find the right truck and I never felt pressured to buy.
I love working with the service team to keep my baby running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’s appreciated. Great team and love the changes that have taken place.
Outstanding service! Very attentive from the moment I arrived to the moment I left. Will come back
Every time I have an issue with either my A2016 or 2019 Ford Edge they handlexit very professionally
Great Service, Service Advisor 👍, great job on service 6 Years and counting... Knowledgeable and integrity
Customer service was Superlative...I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch.
I brought my truck to the dealership with no start. Picked up my truck in the A.C not working now this dealership suck.
